Return Policy

We want you to be completely satisfied with your purchase. If there is an issue with your order, please review the following guidelines:

Eligibility for Returns

  • You may return products within 15 days of delivery if:
    • You received an incorrect item.
    • The product is defective or damaged.

Options Available

  • Refund: Receive your money back for the returned item.
  • Replacement: Get a new product sent to you at no additional cost.

Conditions

  • Items must be returned in their original packaging whenever possible.
  • Proof of purchase (order number or receipt) is required.
  • Products that have been used or altered may not qualify for return.

How to Initiate a Return

  1. Contact our Customer Service Team at [insert email or phone number].
  2. Provide your order number and details of the issue.
  3. Follow the instructions provided for shipping the item back.

Processing Time

  • Refunds are typically processed within 3–5 business days after we receive your return.
  • Replacements will be shipped as soon as your return is approved.

Please allow 1-2 days for your Edible Picture Topper to be printed and dispatched. Toppers are posted in a grip seal bag and then placed into a board-backed A4 envelope. Toppers are sent via USPS, standard Shipping, and this usually arrives in 3 to 7 business days; however, we cannot guarantee that delivery on standard shipping will be on that day. USPS delays do occur, so please plan ahead and order accordingly. If an order is received and is approved before 2 pm, we ship the same day.

Please note: For any USPS Shipping, such as Standard or Expedited Shipping Services, we do not guarantee the delivery time or the dispatch. While most packages are shipped in less than 24 hours and will arrive on time, there may be circumstances and delays that our carriers may experience. No refunds will be given for any delay with the United States Postal Service (USPS). On the other hand, ONLY next-day shipping is guaranteed for orders placed before 2 PM on a business day; therefore, if you experience any issues, please get in touch with us immediately so we can find the proper solution.